Terms & Conditions

The Terms and Conditions apply to all reservations and contracts made on this website. It is very important to read them before making a reservation or contracting our services.

1. The person making the Booking must be 18 years of age or older, and be responsible for following the online booking process, ensuring that all details are filled in correctly and completely until full payment is made.

2. Have your itinerary with you in case the driver needs to confirm where you are going.

3. Payments made in cash must correspond to the value of the reservation and must be handed over to the driver at the end of the trip.

4. We cannot be held responsible for any booking errors, such as date, time or place, however, whenever any anomaly is detected in the booking we will contact the client to update the data provided.

5. Any alteration to the booking must be made by mobile phone or e-mail, at the risk of this impacting the original price of the booking.

6. Every customer is entitled to one hold bag and one hand bag. We are not responsible for any extra luggage or luggage that has not been mentioned in the reservation.

BOOKING CANCELLATIONS

1. Cancellation of any Contract can be made on the company number +351 932080125 or by e-mail [email protected]

2. You may cancel Transfer Services separately or cancel an entire Booking; if we receive your cancellation request more than 48 hours before the scheduled pick-up time for the Transfer Service hired the amount paid for the respective Transfer will be fully refunded.

3. No amount will be refunded in the case of cancellations made less than 48 hours before the scheduled time of the Transfer Service you wish to cancel.

RIGHT OF ADMISSION / USER CONDUCT

1. By concluding this contract you tacitly grant us the right to refuse carriage to any passenger who, at the driver’s discretion, may be under the influence of alcohol or drugs or behaving in a manner which may be deemed dangerous to the driver of the vehicle, other passengers or him/herself.

2. No alcoholic beverages may be carried on board for consumption. This prohibition extends to narcotics.

3. Smoking is prohibited inside or in the immediate vicinity of vehicles.

4. Eating is not allowed inside the vehicle.

OUR RIGHTS AND RESPONSIBILITIES

1. We shall not be liable and shall not pay any compensation where the performance of our obligations is prevented or affected, directly or indirectly or as a result of force majeure events or any circumstances beyond our control, including but not limited to extreme weather conditions, natural disasters, acts of terrorism, accidents suffered by third parties on the transfer route, police control, unusual levels of traffic.

2. For a pick-up outside the airport the client has a margin up to a maximum of 15 minutes, after that, the client’s no-show is considered no-show and the driver reserves the right to leave, and the amount of the reservation is not refunded.

3. For a pick-up at the airport, the client has a maximum margin of one hour, after that, the client’s no-show is considered a no-show and the driver reserves the right to leave, and the amount of the reservation is not refunded.

4. The driver reserves the right not to make the trip if the client demonstrates any type of aggressiveness, intoxication or drug effect.

5. The driver also reserves the right not to make the trip if the number of people does not correspond to the number stated in the reservation, in this case, we are not responsible for providing an extra vehicle to carry out the service.

COMPLAINTS

1. If the service provided by ASMO falls short of your expectations, you must report it immediately to our Customer Service Department and, if possible, when the problem occurs. Complaints received after the transfer service has been completed, which have not been brought to our attention during the transfer, cannot be accepted, as we have not been given the opportunity to intervene or provide assistance. Our contact details are included on the Transfer Voucher.

2. Written complaints must be received no later than 28 days after the service has been performed and sent to our company email address.

3. If you wish to report a problem with our online booking process or our Customer Service, please also send your complaint to our company email address.